FullReveal

Refund Policy

Effective date: [EFFECTIVE DATE]

This policy explains when and how Umbrella Net LLC ("FullReveal", "we") refunds payments. The rules below are the same, word for word, as Section 8 of our Terms of Service.

In short

The rules

  1. The 14-day refund. If you ask within 14 days after you start a new subscription, we refund every payment you made on that subscription during those 14 days. That includes the $3.99 trial payment, any renewal payment and any PDF add-on payment made in that time.
  2. Once per customer. Each customer can use the 14-day refund once. We treat accounts that share an email address, a payment card or other billing details as one customer.
  3. Self-serve and approved automatically. Request the refund on your Plan page (fullreveal.ai/app/plan). You do not need to give a reason. If rules 1 and 2 are met, the refund is approved automatically. If you cannot sign in, go to fullreveal.ai/cancel and enter your email address; the link we send signs you in and opens your Plan page. You can also ask by email at [SUPPORT EMAIL] or by phone at [SUPPORT PHONE], and we apply the same rules.
  4. What counts as a new subscription. A new subscription is one you start at checkout. Switching plans inside an existing subscription does not start a new 14-day period.
  5. What happens after a 14-day refund. Your subscription ends at once and we do not charge you again. Any credits left from the refunded payments are removed. Credits from packs you bought stay. Reports you already unlocked stay in your history.
  6. After 14 days. We do not refund partial billing periods or unused subscription credits, except where the law requires it or where we charged you in error.
  7. Charges made in error. If we charge you after you cancelled, charge you twice, or charge the wrong amount, we refund the incorrect charge in full. This does not use up your 14-day refund.
  8. EU and UK right to withdraw. If you live in the European Union or the United Kingdom, you have a legal right to withdraw from a new subscription within 14 days after you start it, without giving a reason. At checkout you ask us to start the service straight away. If you withdraw, we refund what you paid on that subscription, minus a proportionate amount for the service you received before you told us. We work out that amount by days: for each payment, the share of its paid period that had passed when you told us. You can use this right even if you have already used your 14-day refund. If the 14-day refund also applies, we use whichever returns more money to you. To withdraw, use your Plan page, email [SUPPORT EMAIL], or send us the model withdrawal form at the end of our Refund Policy.
  9. Credit packs. A credit pack is a one-time purchase. If you have not used any credit from a pack, we refund that pack in full if you ask within 14 days after you bought it. Once you use a credit from a pack, that pack is not refundable, except where the law requires it or where we charged you in error. To ask for a pack refund, email [SUPPORT EMAIL] or call [SUPPORT PHONE]. A pack refund does not use up your 14-day refund.
  10. PDF add-on. The PDF add-on ends when your subscription ends. If you have not downloaded a PDF with it, we refund it in full if you ask within 14 days after you bought it. To ask, email [SUPPORT EMAIL] or call [SUPPORT PHONE]. This does not use up your 14-day refund.
  11. If we close your account. If we close your account because you broke our Terms of Service or Acceptable Use Policy, we do not refund payments already made, except where the law requires it. If we close your account for any other reason, we refund the unused part of your current paid period in proportion to the days left, and the unused part of any credit pack in proportion to the credits left.
  12. How refunds are paid. We refund to the payment method you used for the payment. We send the refund as soon as it is approved and email you when we do. Your bank or card issuer usually takes 5 to 10 business days to show it. If that payment method is closed, contact us and we will help.

Examples

These examples use the 28-day Standard plan.

Model withdrawal form (EU and UK customers)

Complete and send this form only if you want to withdraw from your contract. Email it to [SUPPORT EMAIL] or post it to the address below.

To: Umbrella Net LLC, [REGISTERED ADDRESS], [SUPPORT EMAIL]

I hereby give notice that I withdraw from my contract for the following service: FullReveal subscription

Ordered on: ____________

Name: ____________

Email address on the account: ____________

Address: ____________

Date: ____________

You do not have to use this form. Any clear statement that you want to withdraw, sent before the 14 days end, is enough.

Contact

Umbrella Net LLC [REGISTERED ADDRESS]