Help

Answers to common questions. If you don't find yours, email [SUPPORT EMAIL] or call [SUPPORT PHONE].

Searching

How does a lookup work?

1. You enter a phone number, email address, VIN, name or image.
2. We run a quick check and show you a free preview. The preview tells you whether we found a full result, a limited result or nothing beyond the basic check.
3. If there is something to unlock, you can unlock it with a credit. We then search our licensed data providers and public sources, compare the records, and build your report.
4. The report shows the most likely match first, other possible matches with how likely each one is, a risk rating and a short summary.

What will I see before I pay?

The free preview shows the basic check (for a phone number: whether it is valid, the carrier, the line type and the area) and tells you what the full report will contain. If we found nothing beyond the basic check, we say so, and there is nothing to pay.

What does "limited result" mean?

It means we found some information, but not full owner details. For example: "carrier and line confirmed; owner details limited". The preview lists exactly what the report will contain and how many credits it costs, before you unlock it. We never fill gaps with made-up information.

What happens if you find nothing?

You see the free preview with the basic check, and a clear message that we found no owner information. There is no paywall and no charge.

How accurate are the results?

Results come from licensed data providers and public sources, which can be wrong or out of date. Phone numbers and email addresses change owners, and many people share a name. That is why every possible match shows how likely it is to be the right one. The risk rating and summary are produced automatically and can be wrong too. Check anything important with the person or an official source.

Which countries do you cover?

• United States and Canada: full results where our sources hold them.
• European Union, United Kingdom and Switzerland: limited results only. For phone numbers and email addresses in these countries we do not show the owner's name, address or other personal details. You get checks such as whether the number or address is valid, the carrier, line type and country and, for email addresses, known data breaches and public platform registrations. The preview shows exactly what you will get before you pay.
• Other countries: [OTHER COUNTRIES COVERAGE].
• VIN lookups: [VIN COVERAGE].

Can I search for anyone?

No. You must not use FullReveal to stalk or harass anyone, to search for anyone under 18, or to make decisions about employment, housing, credit or insurance. If our checks suggest a search may involve a person under 18, we don't show a report and we don't charge you. See our Acceptable Use Policy and FCRA Notice.

Will the person know I searched?

No. We don't tell the person you search for, or anyone else. A public phone number page may show how many times a number has been searched, but never who searched. See Section 9 of our Privacy Policy.

Can I download a report as a PDF?

Yes, with the PDF add-on. It is a one-time purchase of [PDF ADD-ON PRICE]. It lets you download any report you unlock as a PDF until your subscription ends, and it uses no credits. If you have not downloaded a PDF with it, you can get it refunded within 14 days after you bought it.

Do my reports expire?

No. Reports you unlock stay in your History while your account is open, including after you cancel.

Monitoring

How does monitoring work?

You can monitor a phone number, email address, vehicle or person. We re-check it on a schedule. If something meaningful changes, we email you an alert and the re-check uses 1 credit. If nothing meaningful changes, it uses no credit. Monitoring stops at the end of your paid period if you cancel.

Plans, credits and billing

How does the trial work?

You pay $3.99 for a trial of 1 day or 7 days. The checkout page shows which one applies to you. You get 2 credits. When the trial ends, your subscription renews automatically at $29.99 every 28 days until you cancel. When the trial starts, we email you the exact date and time it ends.

If you use both trial credits before the trial ends, you can start the Standard plan early. We charge $29.99 when you confirm, add 20 credits, and your 28-day periods start then.

Why every 28 days and not monthly?

Our Standard plan bills every 28 days. That means about 13 charges a year, not 12. Your Plan page always shows the date of your next charge, and every receipt shows it too.

How do credits work?

• One credit unlocks one full report. A limited result shows its credit cost before you unlock it. A search with nothing beyond the preview costs nothing.
• The trial gives you 2 credits. The Standard plan adds 20 credits each time a payment succeeds.
• Unused subscription credits roll over. On the Standard plan you can carry over up to 40 at each renewal; the new 20 are added on top.
• Credit packs never expire. You can buy them once your trial has ended.
• When you cancel, your credits stay and you can still use them.

The full rules are in Section 6 of our Terms.

What plans are there?

What will I see on my bank statement?

FULLREVEAL.AI [SUPPORT PHONE]. See Why is FULLREVEAL.AI on my statement?

Cancelling and refunds

How do I cancel?

Either way works, at any time:

• Signed in: go to your Plan page and choose Cancel subscription. We may show you an offer; one click skips it.
• Without signing in: go to fullreveal.ai/cancel, enter your email address, open the link we send you and confirm.

You can also email [SUPPORT EMAIL] or call [SUPPORT PHONE].

What happens when I cancel?

All future charges stop as soon as you confirm. You keep access until the end of the period you already paid for. Your credits stay and you can still use them. Your reports stay in your History. We email you a confirmation with the date your access ends.

Can I get a refund?

Yes, within 14 days after you start a new subscription. Go to your Plan page and choose Request refund. It is approved automatically, and we refund every payment you made on that subscription in those 14 days. Each customer can use this refund once. After 14 days, we don't refund partial periods, except where the law requires it or we charged you in error. If you live in the EU or UK, you also have a legal right to withdraw within 14 days. See our Refund Policy.

How long does a refund take?

We send it as soon as it is approved. Your bank usually takes 5 to 10 business days to show it.

Privacy

What do you do with my searches?

We keep them in your account so you can see your History. We don't sell your search history and we don't use it to train AI models. See our Privacy Policy.

I appear in your results. How do I get removed?

Use our opt-out page. It is free and you don't need an account. We confirm the request with a code sent to the phone number or email address, and stop showing your details on FullReveal.